Refund Policy

14-Day Refund Window If you've changed your mind, you can request a return within 14 days of receiving your order.

To be eligible for a refund, items must be:

Unused

In the same condition you received them

In their original packaging

With all tags, labels, and accessories included

Refunds: Once your return has been received and inspected, we'll email you to confirm receipt.

If your return meets our return conditions, we'll process your refund to your original payment method within 14 days, in line with UK consumer regulations.

Reduced Refunds

We may reduce your refund if the item has been handled beyond what is necessary to inspect it, for example, if it is returned:

Used

Damaged

Without its original packaging, tags, or accessories

In a condition that reduces its value

This is in accordance with UK Consumer Contracts Regulations.

Non-Refundable Items.

For hygiene and personalisation reasons, we cannot accept returns on:

Personalised or customised items

Used grooming products

unless they are faulty, damaged, or supplied in error.

Return Shipping

If your item is faulty, damaged, or incorrect, we'll cover the cost of return postage.

If you've changed your mind, you'll be responsible for the cost of returning the item unless otherwise agreed.

Original shipping costs (where applicable) and return postage are non-refundable unless the item is faulty or we made an error with your order.

For returns valued over £75, we recommend using a tracked delivery service and purchasing appropriate postal insurance.

Unfortunately, we can't be responsible for returns that are lost in transit if they aren't sent using a tracked service.

Need Help? If you have any questions about returns or refunds, we'd be happy to help.

Visit our Contact Us page.