Questions? You're in the right place.

We've answered some of the questions we're asked most often. If you can't find what you're looking for, get in touch. We're always happy to help. 

Q: How long will my order take to arrive?

A: We offer free shipping on all UK orders. Most orders arrive within 7–14 business days, although delivery times may vary depending on demand and your location.

Q: Can I track my order?

A: Absolutely. Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey every step of the way.

Q: Can I return or exchange an item?

A: Yes. We offer a 14-day return policy on eligible items. If something isn't quite right, please get in touch and we'll be happy to help. You can find all the details in our Shipping & Returns Policy.

Q: How do I know which size to choose?

A: Many of our products include a handy sizing guide to help you choose the best fit. If you're still unsure, feel free to contact us before placing your order—we're always happy to help.

Q: Can I change or cancel my order?

A: If your order hasn't been processed yet, we'll do our very best to make any changes or cancellations. Please contact us as soon as possible after placing your order.

Q: What if there's a problem with my order?

A: We want you and your dog to love every order. If something arrives damaged, incorrect, or isn't quite right, simply get in touch with us, and we'll work with you to resolve it as quickly as possible.

Q: Do you have a shop I can visit?

A: Trendy Mutt is an online store, which means we can bring our thoughtfully chosen products directly to dog lovers across the UK.

Q: How do you choose the products you sell?

A: Every product at Trendy Mutt is thoughtfully chosen with dogs in mind. We look for quality, comfort, functionality, and products that help make everyday life with your dog even more enjoyable.

Q: How can I get in touch?

A: We'd love to hear from you. Whether you have a question about a product, an order, or anything else, simply visit our Contact Us page or email us at support@trendymutt.com, and we'll get back to you as soon as we can.

Last updated: July 2026